Known Issues
CDT + multiple IC web windows open
Problem: Today morning one user reported a “Takeback Call”, after half a ring call delivered to next agent. She is using two CRM sessions.From her CDT logs can see calls delivered in OII and it got terminated in secs.. It happened in two calls. ...
USB Headset Troubleshooting: Audio Issues on a Windows 7 PC
If you have audio issues with BCM in Windows 7, then this solution helps with different headset providers. http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=
Agents see a call in the queue, but cannot pick it up (it does not transfer to the next available agent)
Most commonly this situation is happening when call was allocated to an agent, but after a timeout was not forwarded back to the queue. It remains calling in CDT and because it was not picked up by an agent other users can also see this in the queue. ...
Queue Monitoring and Alarm View is not properly Reporting
The Alarm and Queue Monitoring View does not report properly and neither does the on-line monitoring view summary: This is because the batch job Monitoring Summary and Data Collection job has stopped running. In order for this data to update ...
On-Line Monitoring Pops to Top Left Corner
Soultion Update: This issue has been solved by Microsoft via the following patch on Microsofts website. http://technet.microsoft.com/en-us/security/bulletin/ms13-059 This update should be available for general realease in the next round of ...
Error installing BCM7 Web Server in IA
During Web Server Virtual Unit installation you may get an IA default error message: Failed to run method 'postinstall' in 'I:\SAP\BCM\Install\7.0.3.100\Web Server\method' : Method returned an error : Exit code=1=0x1 ... not saying almost anything :) ...