Recent Articles
Getting Logs from Communication Panel
In order to effectively troubleshoot issues on the Client PC side, we often require access to the Logs from the browser and from communication panel. Increase log level to highest setting and then capture Communication Panel logs Log into ...
How to Enable QoS for SAP Contact Center Servers and Communication Desktop (CDT)
How to Enable QoS for SAP Contact Center Communication Desktop (CDT) QoS or Quality of Service describes the way in which packets are tagged to ensure that network devices apply the correct prioritization, allowing the best possible experience when ...
Recording Format for SAP Contact Center (BCM) Prompts
The prompt files must be saved in PCM format in order for SAP CCtr to play them. Specifically, save as .WAV file: Required audio recording format: Bit Rate: 128kbps Audio sample size: 16 bit Channels: 1 (mono) Audio sample rate: 8kHz Audio format: ...
How to Configure Active Directory Sync
This KB article describes the steps necessary for configuring Active Directory (AD) synch with SAP Contact Center for the syncing of users or directory entries. How it Works Once everything is configured, there are two steps to the process: A windows ...
Client Certificates for Single-Sign-On of SAP Contact Center CDT
Single-Sign-On (SSO) can be enabled for SAP Contact Center users. This KB article assumes the backend has been already setup to allow SSO with the Front-End Virtual Unit. For Cloud Edition customers, this is enabled for you automatically. How it ...