Recording Format for SAP Contact Center (BCM) Prompts

Recording Format for SAP Contact Center (BCM) Prompts

The prompt files must be saved in PCM format in order for SAP CCtr to play them. Specifically, save as .WAV file:

Required audio recording format:
Bit Rate:
128kbps
Audio sample size:
16 bit
Channels:
1 (mono)
Audio sample rate:
8kHz
Audio format:
PCM


    • Related Articles

    • How to Enable QoS for SAP Contact Center Servers and Communication Desktop (CDT)

      How to Enable QoS for SAP Contact Center Communication Desktop (CDT) QoS or Quality of Service describes the way in which packets are tagged to ensure that network devices apply the correct prioritization, allowing the best possible experience when ...

    • Client Certificates for Single-Sign-On of SAP Contact Center CDT

      Single-Sign-On (SSO) can be enabled for SAP Contact Center users. This KB article assumes the backend has been already setup to allow SSO with the Front-End Virtual Unit. For Cloud Edition customers, this is enabled for you automatically. How it ...

    • Low volume on BCM call

      Could be that your workstation volume settings were changed. You can check this in CDT settings: Change Audio settings if call voice is too low (or high) If client claim that he or she cannot hear you - raise a Mictophone level or make it lower if ...

    • BCM 7.0 How to change server and client loglevels

      CLIENT LOGS Increase first the loglevel for CDT. Then repeat the problem and collect the client logs. Client logfiles are: - CDT_YYYYMMDD.log - BCMUI_<workstationname>_logs_<date>.<nbr>.txt - BCM_ How to increase the loglevel for one CDT: - Close all ...

    • How to configure a workstation to start using BCM

      Prerequisites BCM client workstation need to have the Microsoft Internet Explorer software installed. Procedure of enabling a client workstation to start using BCM To enable using the software in the Internet Explorer, configure workstations in the ...